TALK TO US

 

We'd love to hear from you

 

E-MAIL

joseph@smokymountaingrassstation.com



PHONE

Tel: 865-325-1155

FIND US


Visit our shop

 

​ADDRESS

458 Parkway

Suite 1

Gatlinburg, TN 37738

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FAQ

1

​How do I

place an order?

Please place an order by phone, at (865) 325-1155. If you have any questions, check our FAQ page or give us a call, we will be happy to help.

2

Payment

& Shipping

We take major forms of payment. Our preferred methods are Visa, Mastercard, Discover, AMEX, Bitcoin, and coming shortly, Sezzle. If you have any questions about payment, please reach out to us by telephone.

3

Secure Ordering

& Payment Options

Our website, payment transactions, and your information is all secure. You can browse our website and purchase our products with confidence.

4

Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at joseph@smokymountaingrassstation.com and send your item to: 458 Parkway, Gatlinburg, TN 37738, United States.

Shipping
To return your product, you should mail your product to: 458 Parkway, Grayatlinburg, TN 37738. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 

Refunds/Exchanges